Facebook’s flagship app suffered a massive disruption for at least six hours on Monday, cutting off access to some of the world’s most widely used Internet services.
The worst blow to hit the social networking company in more than two years has been the wave of online criticism, and Facebook has already faced a whistleblower’s claim that the company deliberately turned a blind eye to the spread of confusion and other adverse effects from its network.
Frances Hausen, a product manager who left the company earlier this year, was due to testify at Tuesday’s Senate hearing. He plans to call on lawmakers to tighten control over social media groups, comparing it to tobacco companies that hid the dangers of smokers, opioids and carmakers before seat belts became mandatory.
Facebook’s network problem suddenly began around 11.30am on the east coast of the United States, when users noticed that they could not view or post on the main Facebook and Instagram apps, send messages via the Messenger and WhatsApp services, or access the Virtual Reality Service’s website. Oculus.
Internet infrastructure company Clouflair said in a day-to-day blog post, “It’s like someone pulls wires from their data center at once and disconnects them from the Internet.”
Facebook later apologized for a “faulty configuration change” on its network, which disrupted movement between its data centers and created a “cascading effect”, causing the service to shut down.
Santosh Janardhan, vice-president of infrastructure, said the disruption “also affects internal equipment and systems in our day-to-day operations, complicating our efforts to diagnose and resolve diseases quickly.”
Shares of Facebook fell 4.9 percent last month to 15 percent last month.
The company’s shares have also come under pressure due to concerns that changes to Apple’s privacy rules will limit data collected for advertising purposes. Wall Street has also become increasingly concerned about the threat of control.
Cybersecurity experts say the failure is due to a problem with DNS, a global directory of Internet addresses accessed by domains that users are trying to access – a central part of the system for routing online traffic.
Some users are trying to access the company’s various websites with a “5xx server error” warning, a simple message returns to Internet users when a server is unable to perform the requested task.
The blockade continues as Twitter chief executive Jack Dorsey joins social media against Facebook. In response to a tweet from whistleblower Edward Snowden, who suggested switching to the news service signal, Dorsey. Tweeted: “The signal is WhatsUp”.
Criticism of the company is set to begin again on Tuesday, with Facebook whistleblower Hausen preparing for his first appearance on Capitol Hill.
“When we realized that the tobacco companies were hiding their losses, the government took action,” he said in a written statement issued before the hearing on Tuesday.
He added, “When we found out that the car was safe with seat belts, the government took action. And today, the government is taking action against companies that have hidden evidence of opioids. I urge you to do the same here. ”
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