Frequently Asked Questions: Advisory Dashboard and Reporting

Advisor is able to add a trust account for any existing client with just a few clicks. If you want to open a trust account for a prospect, you must first invite them to open a personal taxable or any one of the three available IRA accounts. Once the client accounts are opened, they will appear in the Clients tab of your Advisor Dashboard. Follow the steps below to invite them to a trust account.

Note: The trust will not be visible on your advisory dashboard until your client has agreed to the agreement. Once the required information and documents are submitted, it can take up to five business days for the trust approval to be completed. If you and the client are notified of the results of the review via email, please let us know if you would like to add a named trustee to the account.

  1. To determine the initial account type and portfolio strategy, please select Client Invited Client> Complete
  2. Select the type and purpose of the account and continue
  3. Select your preferred portfolio strategy from the dropdown then set goal allocation
  4. Confirm and send your client details.

For existing, funded clients on the platform:

  1. On the Client page of the Advisor Dashboard, click on the family (or client) where you want to change a portfolio strategy.
  2. Scroll to the goal you want to change the portfolio strategy and click the Edit button compatible with the portfolio shown in the image below
  3. Select portfolio strategy and asset allocation. You can also preview the tax effect of the change before you apply here.
  4. Make sure to change portfolio strategy.
  5. The system will automatically run the business in a tax-reducing manner to reach new target allocations.

Will I be able to access my clients’ account information on the platform?

Yes, you can access information about your customers’ accounts, including holding, balance, and performance information through the Advisory Dashboard.

How do I remove a client account from my firm?

To remove a client from your firm’s client list, please follow the steps below:

  1. Log in to the Advisor Dashboard
  2. Select the client from the client list
  3. Click Settings and scroll down to “Home Activities”
  4. Click “Remove this family” and complete the confirmation modal by checking the box and clicking “Remove family members”


How do you calculate the return?

We use a standard time-based return to calculate the percentage return for each goal on the Summary page, and to display the return over time on the Performance page. If this return is invested at the same time as the first deposit, it can be assumed that the amount of one dollar may change.

Time-based returns are not affected by deposits and withdrawals from an account, and allow clients to easily evaluate investments and make fair comparisons with other investments.

Performance data is created on the platform?

Yes, performance reporting is embedded in the client interface. Performance reporting is available for all client portfolios on the platform and the user can select the duration of the query. In addition, daily performance is also included. Advisors is able to view the performance data of all client accounts through the Incognito feature in the Advisors dashboard.

How are statements sent to my clients? Can I access these statements? If so, how?

The statement is automatically loaded on your clients portal. We also send an email to your clients after their statement is ready.

You can access your client’s statements via the Incognito feature on the Advisor Dashboard. On the “Summary” page, select the “Log In” button next to the client for which you want to view the statement. Once logged in as a client, select the “Activities” tab. A complete archive of your client’s statements is available in the “Statements” sub-tab.

Where is the tax form available if the customer has multiple accounts, such as a personal account and a trust account?

A tax form is available on the activity page for each client’s account. If clients have multiple accounts, they will need to go to the activity page for each individual account to download their individual tax forms.

Where can I get 5498 tax forms for my clients? When will these be available?

Your clients’ 1099 tax forms are automatically imported into their client portals in both CSV and PDF formats. We’ll let them know by email when they’re ready.

Forms are not available before February because the 30-day window relates to specific TLH + requirements, which carry until the end of January. In addition, we need final confirmation of distribution from fund providers regarding the classification of dividend payments. Betterment tries to provide tax forms ahead of time when possible.

Does the improvement for advisors create a tax form for my clients’ accounts?

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